Learn more about what it means to be Phuket’s only 5 gold anchor certified marina!
A Marina 5 Gold Anchor Certification
What is the gold anchor accreditation scheme ?
Developed to raise the standards for marina operations and customer service, the Gold Anchor Scheme sets out to help marinas distinguish themselves through continuous business improvements benchmarked against global best practices in operations and sustainability from around the world.
On the consumer end, this means marina customers can always be satisfied knowing they are getting the best service possible when they put their trust in a Gold Anchor certified marina.
Marinas that are part of the Gold Anchor Scheme can either choose to do the self assessment against the core scheme criteria as a pre-step to independent assessment or be independently assessed from the get-go, the latter being the chosen method for Royal Phuket Marina, as we seek to promote the highest levels of quality in in our service and sustainability.
The Gold Anchor Scheme is administered by The Yacht Harbour Association (TYHA) for the United Kingdom, Europe, the Middle East, Africa and the Caribbean, while Marina Industries Association (MIA) administers the Gold Anchor Scheme in Asia, India, Sri Lanka and the Pacific Regions Including Australia and New Zealand.
What are the gold anchor values?
As the entire Gold Anchor Scheme is based on a customer and environmentally centric view point with the core values that make up the Scheme based on these principles. The Gold Anchor Values are as follows;
- Provision of good customer service
- The products of the marina represent good value for money
- Industry standards and environmental pledges have been achieved
royal phuket marina has 24/7 access, event at low tide, for boats up to 35m!
Royal Phuket Marina’s inner channel dredging project to deliver round the clock access for boats up to 35m has been completed. What are you waiting for? Move over to the simple easy life, where you control what time you come in or go out!
The Marina Audit?
To attain Gold Anchor certification, the marina must undergo a berth holder survey. Upon completion of the evaluation and consequent report, and accreditation recommendation is rent to either The Yacht Harbour Association (TYHA) or the Marina Industry Association (MIA) Gold Anchor Standards Panels for approval.
Once the approval and accreditation is complete, mystery shoppers checks are conducted over the three year validity period of the accreditation to ensure that standards are maintained and the accreditation remains valid. This process also affords an opportunity for further valuable information to be shared with the marina.
The Scheme is evaluated across 6 areas as follows along with the main sub-criterion on which accreditation is evaluated;
- Accessibility
- First Impressions
- Design and Layout
- Aesthetics
- Landscaping
- Office/Reception
- Customer Lounge
- Business Facilities
- Condition of Marina Site
- Roads, Paths and Walkways
- Site & Signage
- Illumination
- Destination Attractions & Activities
- Berthing Contracts
- Electrical Certification
- Fire Suppression Equipment
- Safety Rules
- Statutory Regulations
- Required Legal Permits
- Local Rules
- Insurance
- Contractors
- Plant Lifting Equipment
- Environmental Rules
- Maintenance
- Risk Assessments/Method Statements
- First Aid
- Emergency Policy
- Staff Training
- Marina Security
- Overall Quality and Application of PPP Systems
- Staff Uniform/Appearance
- Marina Staff Availability
- Berth Holder Induction
- Information for Customers
- Customer Feedback
- Internet Access
- Customer Events/Social
- Tuition Available
- Marina Website
- Concierge/Personal Services
- Dockside Assistance
- Environmental Management & Practices
- Waste Facilities Provided
- Waste Properly Managed
- Hazardous Material Storage
- Sewage Management
- Sewage (Blackwater) Pump Out
- Grey Water Disposal
- Oil Spill Containment
- Pedestrian Access to Beths
- Navigation Aids
- Marina Basin Water Depth
- Safety Ladders
- Lifebuoys and/or Floating Heaving Lines
- Fire Fighting Equipment
- Service Modules/Pedestals
- Water Supply
- Availability of Electricity
- Fairway Navigation
- Floating Structures Well Secured
- Design of Pontoons/Jetties/Walkways
- Condition of Pontoons/Jetties/Walkways
- Mooring Bollards, Cleats or Eyes
- Whalers & Buffers
- Berthing Protected from Waves & Swell
- Sustainability and Condition of Workboats
- Availability of Fuel
- Visitor Berthing
- Charter/Boat Hire
- Restroom Facilities
- Laundry Facilities
- Car Parking
- Food & Beverage Outlets
- Access to Provisions
- Retail Facilities
- Availability of Accommodation
- Personal Luxury/Lifestyle Services
- Lift Out
- Hard Standing
- Boat Yard Services
- Dry Stack or Dry Storage
- Availability of Chandlery
- Trolleys & Carts
- Children’s Area/Games Room
Gold Anchor Self-Assessment
After the application form is completed, an Assessment Booklet is sent to the applying marina to be filled and returned to TYHA or MIA depending on jurisdiction. This Assessment Booklet is reviewed by a Gold Anchor assessor, who will taking into account information provided in the booklet, and other external sources of information such as websites and publication. Once all criterion are satisfied, the marina will be recognized as a Gold Anchor Marina.
gold anchor accreditation Levels
After successful completion of the application form and return of the Assessment Booklet to TYHA or MIA, a berth holder survey is also completed for customer feedback. At this stage the marina will be contacted by the Gold Anchor assessor to arrange a date for the on-site Gold Anchor Assessment, after which a draft report is prepared and shared with the marina to audit the accuracy of information provided. Once finalized and outstanding actions have been completed by the marina, a review by the Gold Anchor Standards Panel is completed and the appropriate level of accreditation is awarded as per the below levels.
- 2 Gold Anchor (55% – 64%)
- 3 Gold Anchor (65% – 74%)
- 4 Gold Anchor (75% – 84%)
- 5 Gold Anchor (85% – 94%)
- 5 Gold Anchor Platinum (95%+)
For further information or to discuss your requirements, please email marina@royalphuketmarina.com
OR call +66 (0) 76 37 9397, +66 (0) 76 37 9398 or see our Frequently Asked Questions!
